VACANCY: FULL TIME CUSTOMER CARE REPRESENTATIVE
Enter Your Information
Full Name
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First
Last
Phone Number
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Email
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Your Full Address, Let it be very detailed pleae
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Age
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Do you have prior experience in customer service?
(Required)
Yes
No
If yes, where have you worked before, and for how long?
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What type of products or services did you handle in your previous role?
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What’s your highest level of education?
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Do you have experience handling eCommerce orders and customer complaints?
Yes
No
How do you handle a rude or angry customer? (Short answer)
(Required)
Imagine a customer’s order is delayed. How would you communicate this to them while keeping them satisfied? (Short answer)
(Required)
Write a short response to this scenario: A customer wants to return a product but doesn’t meet the return policy. How would you respond to make them feel heard while sticking to the policy?
(Required)
This Job will require you to work on weekends (Saturday and Sometimes Sunday). However, anytime you work on weekends, you will be giving day offs during the week. Can you cope with this
(Required)
Yes
No
Are you comfortable working with sales targets or upselling to customers?
(Required)
YES
NO
Why do you want to work with TK Store?
(Required)
What do you think makes great customer service?
(Required)
This is an onsite Job not remote, meaning you'll be resuming to work at Ipaja, Lagos
Yes, I'm aware
